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Billing FAQ:

How much does Fabusend cost?

With a maximum discount code (inquire) Fabusend Silver is just $99 and Fabusend Gold is just $40 more, or $139 (annually with unlimited use).


What form of payments do you accept?

Visa, MasterCard and American Express.


How do I pay?

Pay online at our secure order page: www.Fabusend.com/order


Will I get a receipt?

Yes, an online receipt will automatically get sent to you upon purchase.


Why is there an annual cost?

Fabusend is sold by annual subscription only.  Sort of like Cell phone air-time, it is a hosted service where we incur ongoing expense to continue to offer the service.


What is your refund policy?  Is there a money-back guarantee*?

Purchase Fabusend and know that you are covered for 30 days with a full, no questions asked, 100% money-back "Platinum" Guarantee if you're not totally satisfied with our product.

Please note:  Custom artwork designs are not refundable once created!



100% money-back, Platinum Guarantee button

Are there any other fees of any nature?  Any hidden costs?

No.  There are never any set up fees, maintenance fees, or hidden costs.  A beautiful letterhead design with unlimited branding, unlimited tracking and unlimited Referral Royalties™ is all included in the base system, called Fabusend Silver.  Our other package is called Fabusend Gold version which includes Live Links, and is strongly recommended.  We also do custom letterhead designs upon request.


What is your Cancellation Policy?

Annual subscribers: cancel anytime & there are no cancellation fees.  Should you ever wish to discontinue the service, simply email us a notice to cancel to billing[at]fabusend.com.  A courtesy notice of upcoming automatic renewal will be sent via email to you approximately 30 days prior to actual renewal date, and as an extension of our Platinum Guarantee, an additional 15 day courtesy refund period does apply to all renewal orders.


Is it an automatic renewal?

The Fabusend.com service is an annual subscription that renews automatically each year.  As above, cancel at any time with no cancellation fees and no contracts to lock into!  Renewal courtesy reminder notices are sent out 30 days in advance of your renewal.  As an extension of our Platinum Guarantee, an additional 15 day courtesy refund period applies once renewed.


Do you have deals for partners?

Yes. Add a Partner or Team Members to your smart letterhead, for half-price per extra Member, provided that you all share the exact same unaltered letterhead.  A single (group shot) picture of all of you is preferred but we will entertain up to 4 separate pictures, in the same letterhead.  SAMPLE PRICING: First Fabusend Gold account: $139. First extra Member: $69.50. Second extra Member: $69.50. Team total: $278


Do you have deals for partner/teams?

Yes.  Add a Partner or Team Members to your smart letterhead, for half-price per extra Member, provided that you all share the exact same unaltered letterhead. A single (group shot) picture of all of you is preferred but we will entertain up to 4 separate pictures, in the same letterhead. You can all send out with the same letterhead, from as many email addresses as you both have, and receive separate tracking data to whichever member sent out.  SAMPLE PRICING: First Fabusend Gold account: $139. First extra Member: $69.50. Second extra Member: $69.50. Team total: $278 For teams/groups requiring different artwork (different pictures, designs, etc) please see individual pricing. Orders of 10 or more may inquire about volume discounts.


Do you have deals for extra letterheads, if I want more than one?

Yes. Second/extra letterheads (different than your first) are now available, with the following conditions:

1) you must have an entirely different email address for use with your second/extra letterhead.
2) is available for webmail only (i.e. Gmail, Yahoo, Hotmail). It is not available for desktop email such as MS Outlook.
3) PRICE BREAK: 50% off for Gold members: just $69.50!


Can I upgrade to Fabusend Gold later at the same cost?

Yes, just $40 more.


Can I get a custom design at a later date at the same cost?

Yes, you can upgrade to a custom design anytime you want for the same flat fee of $79.


Do you have tech support?  Is there a cost?

Fabusend includes fast, free technical help by email.  We do not have technical help by phone.  For escalated, level 2 tickets (which are rare) we offer expert level, remote screen sharing.


Is there a cost if I need to make changes (edits) to my letterhead, such as my photo, logo or contact info?

If you require future artwork changes/edits to your letterhead, such as your phone number, photo, or address for example, we will be happy to do this for you. The fee for this service is $35.00.


Re-Makes

Should you wish to have a completely different design made for you, after your original order has been created and delivered, Fabusend charges a re-make fee of $59.00. For canceled orders where a refund is issued: to prevent repeated design creation through multiple ordering, a re-activation fee of $50 will apply should you decide to re-order/re-instate your account at a later date.




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